NASA SEWP VI
A.1.13 Fair Opportunity and Requests for Quotes
Contractors will be provided a fair opportunity at the individual order level as appropriate per FAR Part 16.505(b), including the SEWP RFQ tools. No documentation for the order selection is required to be submitted with the order. All such documentation is to be maintained by the issuing procurement office.
The Contractor shall not market, quote, or otherwise offer for sale any IT solutions not listed under this contract until the solutions are included in the SEWP database of record and available to all Government end users.
If the Government issues a Request for Information (RFI) as part of market research, the Contractor may provide items not yet listed on its SEWP contract as part of a market-research quote if:
- all such items are clearly marked as not yet available on the Contractor's SEWP contract; and
- the Contractor submits a technology-refreshment request to add those products to its contract.
If the Government issues a Request for Quote (RFQ) or a Market Research Request (MRR), the Contractor may only respond with items available on its contract, and the price of each item shall be no greater than the price in the Attachment F SEWP database of record at the time the quote is issued. If the Contractor has insufficient items on its contract to fully respond to a formal RFQ, the Contractor must respond with a No Bid. Unless the RFQ specifically allows for partial quotes, the Contractor must respond fully to all requirements specified in the RFQ.
When submitting a quote to a Government end user, the Contractor must clearly state the length of time the quote is valid and shall honor any order submitted within the stated time period. When responding to an RFI or RFQ issued from the NASA SEWP RFQ online quoting system, the Contractor must respond as outlined in Attachment C: Contract Holder User Manual (CHUM).
Contract Holders are prohibited from using Government information posted on the NASA SEWP Contract Holder Only Page, such as RFQs or RFIs, for purposes other than proposing on SEWP requirements. This includes providing third parties with SEWP information or requirements to assist companies that are not SEWP Contract Holders with unsolicited proposals to meet agency requirements already posted to the NASA SEWP RFQ online quoting system.
How to Contact SEWP
SEWP PMO Hours: Mon-Fri, 7:30 AM – 6 PM (ET)
Email: help@sewp.nasa.gov
Customer Help Desk: (301) 286-1478
Website: www.sewp.nasa.gov
Syneren SEWP Ordering Guide (click to open document)
Ordering Guide Contains:
- SEWP VI Overview
- Fair Opportunity
- Contract Information
- What's in Scope for SEWP VI
- Ordering Process
Category B: Enterprise-wide and Mission-Based ITC/AV Solutions
Service Scope
Category B supports customized, large-scale, enterprise-wide service implementations requiring integrated technical, operational, cybersecurity, cloud, network, application, data, and program management capabilities.
- Enterprise-wide Network Services - Manage LAN/WAN communications, legacy network solutions, unified communications, and collaboration.
- IT Managed Services - End-user device/software management, mobile device management, print device management, messaging/collaboration, enterprise/local service desks, IT security.
- Enterprise-wide Innovation Services - Continuous improvement and innovation in IT services.
- IT Service Management (ITSM) - Standardization of ITSM processes, tools, and service delivery (e.g., cloud-based service request platforms).
- Enterprise Service Program Integration - Integration across network, cybersecurity, data center, end-user services, applications, and web services; strategic IT assessments and redesign.
- Enterprise-wide Information and Data Analytics Services (IDAS) - Data science, modeling, big data, AI/ML, analytics solutions.
- Enterprise-wide Application Services/Software Development - Application assessment, planning, design, development, testing, integration, maintenance, and support for agency-wide applications.
- Enterprise-wide Cybersecurity Services - Cybersecurity architecture, continuous monitoring, incident response, vulnerability management, NIST RMF implementation.
- Enterprise-wide Cloud Services - Cloud strategy, governance, security, application integration, cloud hosting, and XaaS.
- Enterprise-wide Digital Multimedia and Technical Communications Services - Agency-wide TV/broadcasting, web/social media operations, digital communications, multimedia engineering.
- Program Management/Ancillary Services and Supplies - Clerical, data entry, program management, financial/logistics/procurement support, minor facility alterations, and IT product services (when integral to IT services).
Category C: ITC/AV Mission-Based Services
Service Scope
Category C supports specific agency missions, program offices, field centers, and operational environments where speed, flexibility, and technical depth are essential.
- Innovation Services - Mission-specific continuous improvement and innovation in IT services.
- Information and Data Analytics Services (IDAS) - Data science, modeling, analytics, AI/ML for mission/program needs.
- Application Services/Software Development - Application lifecycle support for mission-specific applications.
- Cybersecurity Services - Cybersecurity architecture, monitoring, incident response, NIST RMF for mission/program environments.
- Cloud Services - Cloud adoption, integration, governance, and support at the mission/program level.
- Digital Multimedia and Technical Communications Services - Mission-level TV/broadcasting, web/social media, digital communications, multimedia engineering.
- IT Operations and Maintenance / Help Desk/Call Center Support - O&M for IT systems, help desk/call center support, infrastructure management, backup/recovery, asset management.
- Network Services - LAN/WAN management, network operations for mission/program environments.
- Database Services - Database administration, monitoring, optimization, security (on-prem/cloud).
- In-Scope Training - Training in technologies, systems, applications, workforce development, knowledge transfer.
- Program Management/Ancillary Services - Clerical, data entry, program management, financial/logistics/procurement support, minor facility alterations, and IT product services (when integral to IT services).